Dallas/Fort Worth (DFW) International Airport has been honoured for its "sustained excellence in customer service" at the ACI World Annual General Assembly conference in Marrakech, Morocco.
DFW is now one of the first 14 airports in the world to have been added to Airports Council International's (ACI's) Director General's Roll of Excellence.
The coveted award recognises airports across the globe which have ranked among the top five in Airport Service Quality (ASQ) for five consecutive years.
Jeff Fegan, CEO of DFW International Airport, said: "While we are extremely gratified to receive this honour, we also know we must continue to actively pursue outstanding customer service in order to retain our customers and our position as one of the world's best airports.
"Excellence in customer service has been a high priority goal for DFW and will remain so in the future."
The ACI Air Service Quality program was introduced in 2006 to enable airports to capture customer feedback using passenger surveys.
The surveys enable airports to understand passenger needs and better meet customer expectations, and the feedback serves as world-class benchmarking tool for airports to enhance their customer service portfolio.
More than 190 airports worldwide participate in the ACI Air Service Quality program surveys.
ACI World Director General, Angela Gittens, said: "We are very proud of our first inductees in the Director General's Roll of Excellence and acknowledge their investment of time and resources to achieve excellence in customer service.
"While a dedication towards improvement is essential to attaining performance excellence, this is only 50% of the picture.
"ASQ has enabled our airport partners to couple their continuous improvement mindset with factual information."
DFW is one of only two airports in the United States inducted into the ACI Roll of Excellence, and one of only four airports in North America so honored.
Other North American airports to achieve this distinction include Austin-Bergstrom International Airport, Halifax Stanfield International Airport and Ottawa International Airport.
